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Refund Policy

We have a 14-day return policy for any items that are defective only, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. You’ll also need the receipt or proof of purchase.

As all items are made to order, an order may be cancelled at any time between the placement of the order and 2 days following placement of the order. An administration fee for cancelled orders will be charged at 20% of the total order value.

If the Buyer is dissatisfied with their purchase for any reason they may, within fourteen days of delivery, contact the Seller’s customer service department to notify them that they wish to return some or all items from their order. The Buyer can either arrange to return the goods themselves to the Seller at their own cost or they may ask the Seller to collect the goods at a minimum cost of £50 depending on items and location which will be deducted from their refund. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge of £35 may be levied to cover cost of failed collection. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Please note all beds sold by plushfurniture.co.uk are made to order. This means that the seller does not stock any of the beds and they are made to the buyers specifications at time of placing the order. The seller is not entitled to accept a return for a made to order item. If you wish to return a bed for having selected the wrong size, colour or materials is down to the sellers discretion- if your return is accepted for any of these reasons (but not exclusive) then there will be an admin charge of 30% of the full value of your order.

Please note that for selected items of leather upholstery there is a 50% cancellation/returns fee unless the order is cancelled within one week of placement. 

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.


To start a return, you can contact us at support@chicdreams.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@chicdreams.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.